OAKHURST – The staff of Dorsey’s Hallmark in Oakhurst has been awarded the Excellent in Customer Service award by the Yosemite Sierra Visitors Bureau (YSVB).
Owner Dave Dorsey, along with Christine Ferbrache and Kim Vanlandingham accepted a plaque honoring their distinction, presented by board president Max Stauffer, during YSVB’s board meeting in January.“The entire staff at Dorsey’s Hallmark in Oakhurst have continually demonstrated the highest commitment to service, both to their customers and to the community,” said Stauffer during the presentation. “Their dedication leaves locals and visitors alike feeling welcome and satisfied, while their philanthropic efforts have been of tremendous benefit to numerous nonprofits in the region.”
“Customer service is the most important thing we can provide to our community,” said Dorsey. “It’s important because we’re sharing in people’s celebrations, we’re sharing in people’s time of sorrow when someone comes in looking for a sympathy card. It’s our pleasure to help people express their feelings to others.”
The store routinely receives high marks in customer surveys. Dorsey’s Hallmark is rated in the top ten percent of the top ten percent of Hallmark stores.
The YSVB presents this award to recognize businesses and employees who exhibit the very best of customer service and to encourage others to raise the bar for service standards.
“Good customer service is the most important aspect of making a customer feel welcome,” said Jarrod Lyman, Director of Public Relations for the YSVB. “If we make our visitors feel welcome in our businesses throughout Madera County, we’ll see those visitors come back and bring their friends with them.”
Other Madera County businesses that have received the Excellent in Customer Service award from the YSVB include Shawnda Brooks from Coffee Cats in Chowchilla, Kelsey Crumpton from McDonalds in Oakhurst, the staff at Starbucks of Oakhurst, Joel Platt from The Vineyard in Madera and Ashlee Bullard of Roundtable Pizza in Oakhurst.
Sherri Smith of Ravensbrook Bed and Breakfast in Coarsegold, Mike Lagow of Sierra Oak Autobody in Oakhurst and Lisa Bacarisse of The Days Inn in Oakhurst also received a special reward for helping a stranded visitor who’s vehicle was involved in an accident.