CENTRAL CALIFORIA — Pacific Gas and Electric Company (PG&E) is alerting customers in the Central Valley and surrounding areas to be aware of scam activity with criminals posing as PG&E workers.
Law enforcement officials in the area have received reports of individuals claiming to work for PG&E going door to door to investigate outages of electric and phone service but refusing to show identification. There have also been new reports of phone scams with callers demanding payments immediately.
These recent reports have come from the Fresno area but past history indicates that scammers move throughout the region.
PG&E reminds customers that its representatives will always carry identification and will never ask for immediate payment with a prepaid cash card over the phone or in person.
PG&E offers the following tips to help protect customers from all types of potential scams:
- PG&E’s Credit Department will not ask for personal information or a credit card number over the phone. Anyone who has received such a phone call and provided credit card or checking account information should report it immediately to the credit card company or bank and law enforcement.
- Customers with concerns about the legitimacy of a call about a past due bill, service request or request for personal information are encouraged to call PG&E at 1-800-743-5000.
- Customers should always ask to see identification before allowing anyone claiming to be a PG&E representative inside their home. PG&E employees always carry their identification and are willing to show it to you.
- If a person claiming to be a PG&E employee has identification and you still feel uncomfortable, call PG&E’s customer service line at 1-800-743-5000 to verify an appointment and/or PG&E’s presence in the community. If you feel threatened in any way, notify local law enforcement immediately.
- Customers who have an appointment with PG&E will receive an automated call back within 48 hours prior to a scheduled visit, or a personal call from a PG&E gas service representative prior to a scheduled visit.
PG&E takes security seriously and will actively work with law enforcement to help stop any scam victimizing customers. Anyone who has received such a call can report it immediately by calling PG&E at 1-800-743-5000.