MADERA COUNTY — “Over ninety million dollars in property tax payments were collected and posted from the December tenth property tax deadline,” reports Tracy Kennedy, Madera County Treasurer-Tax Collector. All payments were posted and balanced by Friday, Dec. 16.
“That’s amazing, given that we had an extra day for taxpayers to make their payments on Monday, December 12th. All posted and all balanced by Friday, December 16th is great. I’m so proud of them for handling both the heavy volume and the new processes.”
For the last month, she continues, the office has experienced heavy walk in traffic and the telephones ring constantly.
“And we answer our own phones! To answer that volume of phone calls and wait on literally hundreds of taxpayers day after day and never skip a beat? Now, that’s customer service at its best. I’m really humbled at how well they all worked together,” says Kennedy.
Approximately 75 percent of the payments, for about 35,000 parcels, are made by mail, the office notes. Another 23 percent are paid through mortgage companies, and the balance paid with credit cards, E checks, online bank checks or in office counter transactions. Most payments were for the first installment, according to Kennedy, but almost 14,000 taxpayers paid both installments.
“This year was our first year accepting e-checks free of charge to the taxpayer. This is to encourage the usage of the free e-checks and it worked. Over one thousand taxpayers used this new service. The next tax deadline is April 10th and payments must be postmarked by April 10th, 2017 to avoid penalties. We will be sending out reminder notices soon to those taxpayers that may have overlooked their tax payments.”
Taxpayers can verify that their payments were posted to their account on the treasurer’s website: www.madera-county.com/treasurer. Follow the link and prompts at “View My Property Taxes” and your entire tax bill will be revealed together with your payment information.